Cloudflare Hyderabad Datacenter Performance Issues Apr 16

What happened

Cloudflare experienced network performance issues at its Hyderabad (HYD) datacenter on April 16, 2024. The incident began around 08:51 UTC when customers routing traffic through the HYD region encountered degraded network performance. Cloudflare identified and resolved the underlying issue within approximately 8 minutes, with full resolution confirmed by 08:59 UTC. The company provided real-time updates through its status page during the brief incident.

Business impact

Enterprise websites using Cloudflare's CDN and routing traffic through India likely experienced slower page loads and potential timeout issues during the incident window. For e-commerce sites serving Indian customers during peak hours, this could have resulted in cart abandonment and lost revenue. Companies with strict SLA requirements may need to document this incident for internal reporting.

Background

Cloudflare operates a global network of datacenters that route and cache website traffic to improve performance. The Hyderabad datacenter serves a significant portion of traffic for websites accessed from southern and central India. Regional datacenter issues typically affect users in specific geographic areas while global service remains operational, though traffic routing can shift loads to other regions.

What this means for your team

Review your CDN monitoring setup to ensure you have visibility into regional performance degradation, not just global outages. If you serve significant traffic in India, consider implementing synthetic monitoring from multiple Indian locations to catch regional issues early. Document this incident if your organization has CDN SLA requirements with Cloudflare. Verify your incident response procedures include checking Cloudflare's status page during unexplained performance issues.

What to watch

Monitor Cloudflare's transparency reports and status page for any follow-up information about root cause or preventive measures. Track whether similar regional performance issues occur at other Cloudflare datacenters in the coming weeks.

Sources

Network performance issues in the Hyderabad (HYD) region
Cloudflare Status